Terms and Conditions

We supply businesses, government bodies and institutional buyers in bulk. We do not sell to consumers, and nothing on this website is an offer of retail sale. By sending an enquiry you confirm that you are acting for an organisation and are authorised to do so.

Product listings on this website describe the categories and lines we trade. They are indicative: they are not an offer to sell, not a statement of stock availability, and not a guarantee that a particular brand, origin or pack size can be supplied at a given time.

We publish no prices. A price becomes binding only when it appears in a written quotation issued by us and is accepted within its stated validity period.

Photographs and illustrations are for identification only. Where a product image on this site is a placeholder, the goods supplied are as described in the specification, not as shown in the image.

Each quotation states the specification, pack size, quantity, lead time, delivery point and validity period for every line. A quotation lapses at the end of its validity period and can be re-issued on request.

Quotations are given on the basis of the information supplied with the enquiry. If the specification, quantity or delivery arrangement changes, the quotation may change with it.

A contract is formed when we accept your purchase order in writing, or when we begin supply against it with your agreement. Your purchase order should reference our quotation number so that the agreed lines and prices are unambiguous.

Once accepted, an order can be amended or cancelled only by agreement. Where goods have been ordered specially, imported to order, or manufactured to your specification, cancellation may not be possible and costs already incurred may be payable.

Lead times are stated per line and given in good faith. They are estimates and not guarantees, since shipping schedules, customs clearance and manufacturer availability are outside our control. We inform you promptly if a stated lead time changes.

Delivery is to the address stated on the accepted order, during the agreed window. You are responsible for ensuring that someone is present to receive, check and sign for the goods, and that access is suitable for the vehicle and volume involved.

If a line becomes unavailable, we contact you and offer an equivalent for approval. We do not substitute without agreement, except where a list of pre-approved equivalents has been agreed in advance under a term contract.

Please check the goods against the delivery note on arrival. Shortages, visible damage and incorrect items must be noted on the delivery note at the time of delivery and reported to us promptly [CONFIRM: reporting window, for example 48 hours].

Goods that are damaged in transit, short-shipped or outside the agreed specification will be replaced or credited. Correctly supplied goods ordered in error may be returnable at our discretion, and food, hygiene and opened items often cannot be returned to stock.

Prices are quoted in UAE Dirhams and are exclusive of VAT unless stated otherwise. VAT is charged at the prevailing UAE rate and shown separately on the tax invoice.

Payment terms are those stated on the quotation or in the supply agreement. Where credit terms have been approved, invoices are payable within the agreed period from the invoice date. We may suspend further supply while an account is overdue, and late payment may attract interest or recovery costs to the extent permitted by UAE law [CONFIRM: interest rate and terms].

Risk in the goods passes to you on delivery. Ownership passes only when we have received payment in full for those goods. Until then you must keep them identifiable and insured, and we may require their return if the account is not settled.

We warrant that goods are supplied as described in the accepted quotation. Equipment carries the manufacturer's warranty, and the length and terms of that warranty are those of the manufacturer [CONFIRM: standard equipment warranty terms].

Warranty cover does not extend to misuse, incorrect installation by others, lack of maintenance, normal wear, or use outside the manufacturer's stated conditions. Where installation or commissioning is required, it must be carried out as specified for the warranty to remain valid.

You are responsible for storing, handling and using the goods in line with their labelling, the manufacturer's instructions and applicable UAE regulations — in particular for food, cleaning chemicals and electrical equipment. We supply documentation and safety data sheets on request, and we cannot accept responsibility for outcomes arising from storage or use outside those instructions.

To the extent permitted by UAE law, our liability arising out of a supply is limited to the value of the goods in question, and we are not liable for indirect or consequential loss, including loss of profit, loss of business, loss of contract or business interruption.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited [CONFIRM: the wording of this clause should be reviewed by a UAE-qualified legal adviser].

Neither party is in breach because of a delay or failure caused by an event beyond its reasonable control, including port closures, shipping disruption, customs delays, export or import restrictions, extreme weather, industrial action or the failure of a manufacturer at origin. We will tell you promptly and work to minimise the effect.

The Trivana name, logo, site design and site content belong to Trivana General Trading LLC or its licensors. You may view, download and print pages for the purpose of evaluating us as a supplier. You may not reproduce our content commercially, or use our name or marks, without written permission. Third-party brand names and logos shown on this site remain the property of their owners and are used for identification only.

These terms and any supply made under them are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction [CONFIRM: preferred jurisdiction and whether arbitration is required]. We will always try to resolve a dispute commercially first — call +971 4 880 1978 or write to info@trivana.net.