Privacy Policy

We collect only what we need to answer a business enquiry:

• Contact details you type into a form: name, company, work email address and telephone number.
• Enquiry content: the requirement list, quantities, delivery location, timescale and any message or file you attach.
• Technical data created automatically when you use the site: IP address, browser type, pages viewed and referring page. This is used for security and for understanding which pages are useful.

We do not ask for, and you should not send us, special category data such as health information, or payment card details through this website.

• To prepare and send you a quotation, and to follow up on it.
• To fulfil, deliver and invoice an order you place.
• To answer a question you have asked us.
• To send you a document you requested, such as the company profile or catalogue.
• To keep the records we are required to keep as a licensed UAE company, including tax records.
• To protect the website against spam and abuse.

We process personal data on the basis that it is necessary to respond to your enquiry, to perform or prepare a contract with your organisation, to comply with our legal obligations, or on the basis of your consent where you have given it — for example, when you ask us to send you a document.

We aim to handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, together with its implementing provisions and any applicable sector or free-zone requirements [CONFIRM: the implementing regulations and their commencement should be confirmed with a UAE-qualified adviser before this policy is published].

If you send us an enquiry, we will reply to it and may follow up on that specific enquiry. We do not add enquiry contacts to a general marketing list without consent, and we do not sell or rent contact details to anyone.

Any marketing email we send will identify us clearly and include a way to stop receiving it. You can also ask us to stop at any time by replying or writing to info@trivana.net.

We share personal data only where it is needed to do the job:

• Service providers who host this website, deliver our email and store our business records.
• Transport and logistics providers, where a delivery contact and address are required to deliver your order.
• Suppliers and manufacturers, where a technical enquiry has to be referred to them to be answered.
• Our professional advisers, auditors and, where legally required, government authorities.

Some of these providers may process data outside the UAE. Where that happens we take reasonable steps to ensure the data remains protected to a comparable standard [CONFIRM: list of processors and transfer locations].

Enquiries that do not become orders are kept for a limited period so that we can pick up the conversation if you come back to us, and then deleted [CONFIRM: retention period, for example 24 months].

Records relating to actual orders — quotations, purchase orders, delivery notes and invoices — are kept for as long as required by UAE commercial and tax law, and then deleted or archived [CONFIRM: statutory retention period].

This website is served over an encrypted connection and enquiry data is transmitted to our systems rather than stored in the browser. Access to enquiry records inside the company is limited to the staff who need it to quote, supply or invoice. No system is completely secure, so we ask that you do not send us sensitive personal information or payment details through the website.

This site is built to work without behavioural advertising cookies. We use only what is necessary to serve the pages, and we may use a privacy-respecting analytics measure to count page views and understand which pages help buyers [CONFIRM: whether analytics is enabled, and which product].

Embedded content from third parties — such as the Google Maps frame on our contact page — is loaded only when you scroll to it or ask for it, and that provider may set its own cookies once it loads.

Subject to the conditions and exceptions in UAE data protection law, you can ask us to give you a copy of the personal data we hold about you, correct it if it is wrong, delete it, restrict how we use it, or stop using it for marketing. You can also withdraw a consent you previously gave.

Write to info@trivana.net with your request. We will ask you to confirm your identity, and we will respond within the period required by law [CONFIRM: statutory response period].

We update this policy when our practices change or when the law changes. The date at the top of the page shows when it was last updated. Material changes will be highlighted on this page.